Customer Service

Pre-sale Service

1.Provide professional consultation: We always provide customers with information consultation on products, prices, technology, industry solutions and other aspects, including network, telephone, correspondence, door-to-door and other ways of consultation.

2.Provide sample service: We make samples for customers free of charge and mail them.

3.Provide inspection reception: customers can make an appointment to visit the exhibition hall, visit the company in person, and the company provides professional reception personnel.

Sale Service

1.Integrity and fairness: regardless of the contract amount, new and old customers, domestic and foreign customers, we will treat them with integrity and fairness.

2.Quality and quantity guarantee: strictly implement the terms of the contract, and we will strictly abide by the product standards and conduct multiple quality inspection for each equipment ordered by customers.

After-sale Service

1.Our company is responsible for the free installation and debugging of the equipment purchased by customers, as well as the free training of users' technical personnel, so as to ensure that users can master the operation methods of the equipment as soon as possible and put it into use as soon as possible.

2.Our company provides one-year free warranty and lifelong maintenance for the products purchased by users. During the warranty period, in case of equipment failure and damage of parts (excluding human factors and force majeure factors), our company shall be responsible for free repair, and the required replacement parts shall be provided by our company free of charge (excluding consumable parts). After the warranty period, only the cost of maintenance is charged according to the cost price.

3.Users enjoy free software upgrade service for life from the date of purchase.

4.The after-sales service response time is 8 hours. After receiving the user's repair call, the after-sales engineer has a clear reply or arrives at the equipment site within 24 hours. Maintenance personnel do not evacuate without troubleshooting

5.Our company will visit all customers regularly every year and provide technical support services at any time.

Service Idea

To satisfy customers and provide customers with professional products, professional quality and professional services.

Major: professional team provides professional services.

Enthusiasm: treat every customer warmly from beginning to end.

Fairness: no matter the contract amount, new and old customers, domestic and foreign customers are treated fairly.

Efficiency: high efficiency and respect every minute of customers.

Rigorous: rigorous attitude and work style.

Responsibility: have a sense of responsibility and put customer needs first.